It does not have to be difficult to manage your phone service. In this VoIP FAQ, we address all of your questions concerning VoIP and then some.
Since Alexander Graham Bell created the telephone system 143 years ago, nothing has changed. VoIP calls, unlike traditional phone calls, are made over the internet utilizing a cloud-based phone system.
Even whether Voice over Internet Protocol is new to you or you just want to brush up on the basics, you’ll appreciate our thorough VoIP FAQs.
Topical VoIP FAQs
What is VoIP and how does it function?
VoIP (Voice over Internet Protocol) allows you to use the internet to access phone service. Calls are no longer routed over regular phone lines. VoIP allows enterprises to attain better functionality at a lesser cost.
Because of this invention, communication costs are substantially lower than with standard phone service.
Many company owners estimate cost reductions of up to 70% when switching to VoIP phone service. Many business functions are included in these modern phone systems, which increase efficiency and profitability.
LadiTech is one of the best VoIP service providers for businesses.
How can LadiTech assist me?
LadiTech assists thousands of businesses in almost every industry in communicating with their consumers.
Not only will its VoIP phone system save expenses, but it also has a number of functions, such as:
- Management of Customer Relationships (CRM)
- Email, audio, chat, and SMS are all options.
- Productivity aids
- Case management software
- Voicemail-to-email
- Faxing through the internet
- Music and messages on hold
- Call recording on demand
- Calls to conference
How does a VoIP phone’s call quality compare?
The call quality of cloud communications services is determined by the speed and dependability of your internet connection.
What features should a cloud communications system (VoIP) have?
Your needs are determined by the number of employees you have and the features you desire.
Fortunately, for more than 11 years, LadiTech has been able to meet the demands of tried-and-true enterprises.
You should seek for the following characteristics:
When compared to regular landlines, you will notice a significant increase in call quality. Because landlines have less audio bandwidth, calls might become muffled or blurry. HD Voice technology is used in VoIP conversations to achieve this.
The amount of HD Voice calls you can manage is determined on the speed of your internet download and upload. Take the VoIP speed test to determine your internet speed.
- Cost: Calling plans can be month-to-month or contract-based.
- Will you require the ability to contact assistance during business hours?
- Coverage Area: Does the VoIP company provide calling capabilities in your area?
- Users: Does your VoIP provider allow you to manage service for many users?
- Functionality: What needs does your company have that VoIP can meet?
Is it necessary for me to sign a contract?
LadiTech provides commercial VoIP service on a month-to-month basis. LadiTech offers yearly programmes to help you optimise your savings.
Not all VoIP companies, however, offer monthly subscriptions. Also, be wary of some yearly contracts on the market, which may require payment in advance. LadiTech does not charge any setup costs.
Is it necessary for me to already have a VoIP phone?
No, you do not need to already have a VoIP phone. Because VoIP phones conform to accepted internet standards, you can bring your own, purchase one from your VoIP service, or lease one.
You may avoid using a desk phone altogether by using the LadiTech App on your desktop, laptop, or smartphone to complete VoIP conversations.
How many phone calls can I make at once?
LadiTech enables for an infinite number of calls. How many are there? It is entirely up to your devices and users. A basic VoIP phone may accommodate three simultaneous calls, however this varies depending on the equipment.
A standard phone system, on the other hand, would need you to roll over lines to accommodate several concurrent calls. One of the benefits of VoIP phone service is the ability to handle several calls at once. Even if you just have one phone and one phone number, callers will never receive a busy signal.
Is your VoIP phone service included of internet access?
No, we do not include internet service in our plans.
You would have no speed or reliability issues if you already have an ISP (Internet Service Provider). A company will need at least 100kbps per phone line (or 0.1 Mbps).
Is there anything that prevents you from using a VoIP phone system?
No, our business voice service has no practical constraints. You are free to make as many calls, users, and phone numbers as you need. To avoid misuse and abuse, just one phone call per line per second is permitted. (This helps you avoid the dreaded robocalls.)
Furthermore, upgrading your current plan will not cost you a fortune. The main advantage of our virtual phone system is that it is simple to upgrade as your company expands.
Will I be able to make VoIP phone calls if I lose power?
If there is a power outage, you will most likely be unable to connect calls. Our VoIP phone system communicates over the internet. During a power outage, your router will be unable to work, resulting in no internet connection.
The only exception is if you have a backup power supply capable of powering the router (and therefore maintain your internet connection). Backup power may be required if you utilise Power over Ethernet (PoE).
In the case of a power outage, you may instruct your VoIP service, such as LadiTech, to route calls to a mobile phone or a voicemail box. Customers benefit from this approach since it prevents busy signals and rejected calls.
What exactly is a virtual number?
A virtual number is a phone number that is not affiliated with a specific person or business. Response rates from certain marketing initiatives may also be tracked using virtual phone numbers.
This is useful for long-distance callers, for example, because they may dial a local virtual number to contact your team.
Will I lose any business features if I migrate from landlines to VoIP?
No, your company will get access to 50+ LadiTech features. These are the genuine article. They will almost always incorporate every function that your current landline provider provides.
Examine our comprehensive list of bundled VoIP functions.
Is it possible to fax via VoIP?
Because traditional fax machines may be unable to send faxes over VoIP lines, you should utilise an online faxing service.
With its VoIP subscriptions, LadiTech provides limitless online faxing. This function alone is worth $20 per month, but LadiTech provides it for free.
See how internet faxing may make it simple to send and receive faxes.
What distinguishes Skype or Google Voice from LadiTech?
On a consumer level, Skype and LadiTech both employ the same technology—VoIP.
Skype and Google Voice are simple VoIP systems that provide free internet messages and calls for personal usage.
LadiTech, on the other hand, is a full business communications solution. It includes phone calls, email, SMS, call recording, analytics, CRM, and other features.
LadiTech also includes a specialised support team and business features that help to increase productivity and save expenses.
Is it necessary for my computer to be online in order for me to make a phone call?
Yes, if you use a VoIP programme on your PC to make calls. Otherwise, you do not need to connect your computer. As long as you have internet connectivity and a VoIP-enabled phone or smartphone, you may finish calls.
You may even forward calls to any other phone you own, and callers will never know.
What are the international VoIP calling rates?
LadiTech has among of the industry’s lowest international calling prices. Call charges differ depending on the country, phone provider, and mode of communication. It might be as little as two cents per minute in some countries. See our complete list of international calling rates.
Can I change my VoIP phone system as my company grows?
Yes, one of the benefits of adopting a VoIP phone system is scalability.
Upgrading a VoIP phone system is simple because it is hosted in the cloud. There is no need for costly infrastructural improvements. In essence, your company’s phone system may be scaled to virtually an infinite number of users or locations.
What exactly is a cloud PBX?
A cloud PBX enables you to utilize all of your company’s phone service that is hosted via an internet service.
Instead of on-site hardware, all PBX functionalities may be offered effortlessly over the internet. A cloud PBX may save your firm hundreds of dollars in costs. Your IT crew would rather focus on more pressing issues than tinkering with an out-of-date phone system.
Even if you change offices or travel abroad, you will be able to access your communications systems and make and receive calls.
What exactly is free number porting?
The telephony service from LadiTech features free number portability. This feature allows you to keep your existing business phone numbers when you convert to LadiTech. LadiTech’s professionals will assist you through the whole process of porting.
It is possible that porting will take up to four weeks to finish. LadiTech provides temporary phone numbers so that your business may run uninterrupted. Because you may route phone calls transparently, callers won’t even need to know the temporary numbers.
Porting can be complicated, and some phone companies may charge an activation fee per line.
How many minutes do LadiTech’s VoIP plans include?
All LadiTech phone service options include unlimited calling minutes. Stop counting the minutes and start selling more. With LadiTech, you can concentrate on expanding your business. When you join us, you’ll also receive a free local number and a free toll-free number.
What exactly is the Shared Call Appearance function?
Shared Call Appearance is a feature that allows many phones to use the same phone line. If a person has many phones, they might share the same line.
You may accept calls from a single number from numerous phones or places. Shared Call Appearance is preferable for those who have more than one location where they conduct business on a regular basis.
Can I record phone calls?
On the Enterprise tier of the Business Communication Suite, LadiTech provides call recording. Because the recordings are safely stored elsewhere, certain plans may include it for a minimal price.
Both inbound and outgoing calls can be recorded in digital format. These are useful to keep on file for both training and legal concerns.
What exactly is the “Music on Hold” function?
Music on Hold is a VoIP feature that allows you to listen to music while your call is on hold or in the queue.
You may also play recorded marketing messages using this functionality. You can broadcast special discounts or promotions instead of background music.
You may also record information that might be useful to your clients and keep it on hold while they wait on the line (and discourage them from hanging up).
Can you assist me in recording my Auto Attendant greetings?
Yes, when you join LadiTech, we deliver professionally recorded welcomes for your callers. Each greeting should be no more than 50 words long.
You may also purchase greeting add-ons such as extra words, background music, and other features by speaking with your account manager or executive.
What kinds of analytics reports do you provide?
LadiTech offers analytics and statistics for your calls as well as CRM software.
You’ll get a real-time overview of your customers’ data, as well as the flexibility to design your own customised dashboards.
- LadiTech additionally allows you to generate reports depending on:
- Calls from users
- Duration of the call
- Call volume, both inbound and outgoing
- Average number of calls per day per user
- Count of calls answered
- Talking time on average
Is it possible for me to preserve my present phone number?
Yes, LadiTech provides free number porting, which allows you to keep all of your current business phone numbers. It’s a good idea to keep your current service running until the porting process is complete.
Not all suppliers of business phone services are the same. Some companies impose a fee for each line migrated, which may rapidly add up.
Is it necessary for me to maintain my VoIP business phone system?
Because your company phone system is hosted in the cloud, LadiTech handles all maintenance. Connect your phones and enjoy dependable, crystal-clear phone service!
The VoIP service provider is solely responsible for managing a virtual phone system. All you have to worry about is keeping a fast internet connection.
Can I bring my phone number with me on vacation?
Of course, yes. Your VoIP phone system can follow you as long as you have internet connectivity.
Portability and affordability are two of the most significant benefits of using a hosted VoIP service. If you have the correct adapter/router, you may continue to take calls on your smartphone, laptop, or even an analogue phone.
Some countries may prohibit SIP-Trunking internet traffic, so double-check before flying. Additionally, E911 address information should be updated so that emergency services may be reached.
Are VoIP conversations secure?
Yes, we always ensure that our systems are secure on our end. In general, VoIP phone systems are more secure than traditional landlines.
On your end, it’s a smart idea to safeguard your data networks. Choose a safe password that you don’t use anywhere else, learn your security PIN, and you’ll have a reliable phone system.
Will my VoIP phones continue to function if I change offices?
Yes, your VoIP phones will operate as long as you have fast and stable internet at your new location.
Your new phone system is not tied to a physical place because it runs in the cloud.
