It’s natural to want to update your offers if you own a business or work as an independent contractor in IT or telecom. To become more competitive in this industry, you must provide innovative ways for your customers to communicate more smartly and efficiently. This guide will show you how to become a successful VoIP reseller by offering white-labeled Unified Communications, allowing you to stand out from the crowd.
Step 1: Plan Your Work and Work It
The first step is acknowledging that there can be no progress without proper planning. Business planning is applicable in the world of information technology, and it is frequently the difference between success and failure. A good plan should be divided into short-term and long-term objectives.
When starting a VoIP business to sell the latest in telecommunications or any other industry, you should focus on the short term. Here are a few critical immediate goals you can achieve to add value to your VoIP business:
- Choosing the role of VoIP and Unified Communications in your business model
- Creating your infrastructure
- Choosing a Telecommunications Provider
acquiring new customers or discussing this new service with existing ones
Once your telecom offering is up and running, you can focus on long-term goals like scaling and growing, risk management, and process automation.
Step 2: Learn the Fundamentals of Technology
In layperson’s terms, VoIP stands for Voice over Internet Protocol. Users can use this technology to call each other over the Internet. Signals are converted from analog to digital and transmitted as regular data over the Internet. Learning the fundamentals and other concepts is critical to becoming a VoIP reseller and generating revenue.
PBX
Private Branch Exchange (PBX) is a telephone switching system that serves a private organization by allowing internal phone systems to share trunks and communicate with one another.
Softswitch
Softswitches manage VoIP voice traffic. A Class 5 switch connects call providers with real end-users (or customers) who make and receive calls, whereas a Class 5 switch routes calls between telephone providers. Software switches are rated based on the number of simultaneous calls they can process, measured as the number of calls they can handle simultaneously.
DID
Direct Inward Dialing allows you to dial a number directly (DID). Instead of going through a menu or queue and dialing an extension, it will ring to a specific phone in the business.
SIP Session Initiation Protocol (SIP) was created to enable the transmission and reception of multimedia messages. It is now a standard protocol that can use in conjunction with VoIP.
How to Select the Best White-Label VoIP Provider PSTN
The Public Switched Telephone Network, or PSTN, is a legacy phone system that transmits voice over copper cables.
CDR
The Call Detail Record (CDR) summarises the details of a phone call or other telecommunications transaction that occurs in that device or facility. Records contain call-related information such as the time, duration, completion status, source number, and destination number.
QoS (Quality of Service) is any method of managing data traffic to minimize packet loss, jitter, and latency.
IVR
You can interact with a computer using voice and dual-tone multi-frequency (DTMF) while using a keyboard with interactive voice response (IVR).
NOC
Network Operations Centers (NOCs) are facilities that monitor and control network data flow. A NOC’s responsibility is to monitor power outages, communication line alarms, and other network performance issues. In the telecommunications industry, NOCs also monitor call-flow statistics.
Jitter
When data travels over the Internet, it is divided into packets and reassembled at its destination. The incorrect order of reassembling such information know in the IT world as jitter.
Packet Drop
Data packets may sometimes be lost during transport, resulting in gaps in audio streams.
Latency
After an initial audio delay, the amount of time it takes for the listener to hear the speaker’s words. As audio messages travel over the Internet, there may be a delay between the speaker and the listener.
ASR / ACD Response
The Catch Ratio, or ASR, is the ratio of successful calls to the total number of calls attempted. The most commonly used metric to determine the quality of a VoIP route is ACD.
Step 3: Collaborate with a VoIP Wholesaler
A wholesale VoIP provider provides VoIP services to other VoIP business partners. The third step in becoming a VoIP reseller is to find the best one.
As a VoIP reseller, you will include VoIP in your service offerings for users who have a low initial investment. Because your chosen provider will be the primary source of the network, providing call origination and termination, you will not need to own any servers or secure bandwidth. When resellers partner with the best wholesale provider, they generally take little to no risk and benefit from quickly reselling VoIP products and services.
Your chosen telecom partner will handle equipment maintenance, fail-safe plans, and damage prevention. These companies bear significant responsibilities, and the quality of your offer and reputation depends on them. Using a low-quality provider may experience technical issues such as dropped connections, incorrect routing, errors, and capacity constraints.
This is why, when starting a business, selecting the right supplier is critical. As a result, before making your decision, you should consider the following:
- How long have they been in operation?
- Do you provide automated quoting and billing tools?
- Are they able to provide commercial references?
- Can you deliver my clients with mobile and desktop softphones?
- What is their capacity for support?
- What is their Quality of Service policies?
- What is the size of their billing increments?
- Is Unified Communications as a Service (UCaaS) available?
- How many providers maintain in routing groups?
- How many providers must fail before an error message send to the end user?
Using LadiTech, the leading white-label VoIP provider, you can offer your VoIP service to existing and potential customers. As a result, you can increase your revenue by providing VoIP solutions under your brand name. When you partner with LadiTech, you get attractive commissions and complete control over your customer relationships. Begin right away.
