It’s no surprise that cloud-based PBX phone systems are becoming more popular. Businesses worldwide value the ability to add users and features to a powerful phone system. All the features and tools you require for internal and external communications are available without installing or maintaining any physical hardware. This blog examines the growing popularity of cloud-based systems and the primary advantages of cloud PBX.
Cloud telephony is also known as cloud calling. It is a unified communications service (UCaaS) in which a third-party host provides voice communications. Web-based or application-based cloud telephony services are available. UCaaS eliminates the need for traditional enterprise telephone systems like the private branch exchange (PBX).
Acceptance of cloud-based collaboration software
Cloud-based team collaboration software has grown in popularity recently, with many businesses relying on it to keep dispersed teams connected and communicating. Cloud solutions have the potential to significantly reduce operational complexity and costs. Furthermore, due to the Covid-19 pandemic, organizations worldwide force to rely on collaboration software as a communications platform for their remote workers.
Cloud-based PBX vs. traditional PBX
A traditional PBX typically necessitates a physical set of hardware and phone lines on an organization’s premises. PBXs developed to enable businesses to make internal calls between employees without using the public telephone network.
A cloud PBX (also known as a “cloud phone system,” “hosted PBX,” or “hosted phone system”) is a VoIP phone system hosted as a cloud service.
Advantages of Cloud-based PBX:
Here are six reasons why cloud PBX is preferable to traditional PBX:
Cost-effective
Most cloud-based phone systems enable businesses to operate on a “pay as you go” basis. These models allow you to pay for only what you require at the time of purchase. This allows a company to save money because they don’t have to buy unnecessary equipment or hardware for their employees.
No costly hardware installation
You don’t have to buy expensive physical hardware because a hosted PBX system provides a service. subsequently, The only equipment you may require is VoIP-capable desktop phones. certainly, Most providers offer online portals where you can manage your phone lines, updates, and maintenance requirements.
All of the infrastructures in traditional PBX are physical. Every handset requires a phone line. It also implies that a telecom expert must perform regular maintenance and upgrades, which can be costly. Likewise, System updates, network routing, adjusting VoIP codecs, and other tasks can all handle remotely, in the cloud, with cloud-based PBX.
Dependent on internet speed, more dependable
Cloud PBX calls are made via the internet. The quality of your voice is as good as your internet connection. However, if an organization or individual user lacks access to high-speed internet, has a poor internet connection, or cannot correctly secure a relationship, cloud PBX may cause frustration.
The transition to cloud PBX and unified communications
Most of the world’s leading UC providers have completely embraced cloud PBX. Meanwhile, On-premises PBX equipment and regional carrier relationships no longer required, reducing complexity and costs.
UC providers must be able to provide their customers with a premium communications experience. on the other hand, That experience requires excellent voice quality. To get to the bottom of any problem, a UC provider must be able to analyze the entire call journey and test for connectivity and voice quality. consequently, They occasionally require supporting data to hold their carriers and network partners accountable.
LadiTech’s toolkit is ideal for cloud PBX
Simply put, LadiTech can replicate your target call flow to or from a number provided by a cloud PBX. Call quality can be tested in critical market geographies using any technology, such as MS Teams Direct Routing or Operator Connect, Webex Calling, RingCentral Phone, or others. Here’s how it’s done:
LadiTech’s testing solution:
From within the target country, we dial the cloud calling number provided. The call routes to the cloud PBX and then to a subscriber. When a connection establishes, the call routes to a voicemail option that contains the LadiTech test prompt. This enables us to track call connectivity and voice quality.
The second testing stage entails dialing a unique cloud calling number programmed to call forward to a LadiTech number in a target geography/country.
When you call and answer the phone, the audio prompt will play. Above all, This test enables a company to monitor voice quality and connectivity across all its carriers, making more informed call routing and carrier sourcing decisions.
Discover more
If you’d like to learn more about our cloud-PBX testing solution and how it can help your company, please get in touch with your LadiTech Customer Engagement Manager.
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LadiTech is the market leader in network intelligence in the telecommunications industry. Our platform automatically enables enterprises and telecom service providers to test connectivity and quality on global networks.
